Entouch Wireless Replacement Phone: How to Get

Entouch Wireless Replacement Phone

Just days after his Entouch Wireless Free Phone got damaged, my friend had a new one.

I asked him how he managed to get a replacement so fast, and he gave me full details of the steps he took.

So, if you have been searching for how to replace your old or damaged phone, you’re in the right place.

This article provides a step by step guide on how to get the Entouch Wireless Replacement Phone.

What is the Entouch Wireless Replacement Phone Program?

What is the Entouch Wireless Replacement Phone Program?

The Entouch Wireless Replacement Phone allows eligible customers to replace their lost, stolen, or damaged phones for free. The program is available to customers who are enrolled in the Lifeline or Affordable Connectivity Program (ACP).

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How to Get Entouch Wireless Replacement Phone

Follow these steps to get Entouch Wireless Replacement Phone:

  1. Check Eligibility: Ensure you meet Lifeline program eligibility by participating in government assistance programs or meeting income guidelines.
  2. Select Entouch Wireless: Pick Entouch Wireless as your Lifeline service provider and check if they serve your state.
  3. Contact Entouch Wireless: Contact Entouch Wireless customer support through their website or helpline to start your replacement phone application.
  4. Gather Required Documents: Collect necessary documents to prove your eligibility, such as identification, income proof, or program enrollment verification.
  5. Complete Application: Follow Entouch Wireless instructions to complete your application accurately. Double-check all information before submitting.
  6. Await Approval: Wait for Entouch Wireless to process your application and notify you of the approval status.
  7. Activation and Delivery: If approved, you’ll receive instructions on activating or getting your replacement phone. The replacement phone will be a functional device for calls and texts.

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How to Report an Entouch Phone Lost or Stolen?

To report an Entouch phone lost or stolen, you can call Entouch customer service at 1-866-488-8719. You can also contact enTouch Wireless via email at [email protected].

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How Entouch Wireless Replacement Phone Option Works

This is how Entouch Wireless Replacement Phone Option Works:

Lost or Stolen enTouch Wireless Phone

If you lose your enTouch Wireless phone or it’s stolen, it’s crucial to report it immediately. When you do, enTouch Wireless will deactivate the device.

However, please note that you are responsible for any services used on the stolen phone up to the reporting time.

Also, finding the lost phone later on doesn’t mean you can reactivate it immediately. This is because enTouch may require you to get a replacement device before restoring your services.

Please be aware that enTouch keeps an eye out for potential fraud or misuse regarding phone replacement requests.

If they suspect any wrongdoing, they have the right to terminate your service without notice, and you’ll need to cooperate with any investigation.

Malfunctioning Phones

You might be eligible for a free replacement if you have a malfunctioning enTouch Wireless phone. However, eligibility is subject to an investigation by the company.

It’s important to note that damage due to customer error, such as water damage, does not qualify for refunds or exchanges.

To take advantage of this replacement offer, contact enTouch immediately. They will provide the necessary “return permission” and shipping instructions.

However, be aware that the costs of returning the damaged phone to enTouch will be your responsibility.

When returning a malfunctioning phone, include the handset and all the original accessories, materials, and inserts in their original packaging.

This should be done within 30 days of receiving the faulty equipment. If you return it after these 30 days, a $25 fee will be charged before enTouch sends you a replacement.

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Eligibility Criteria

Eligibility Criteria

These are the Eligibility Criteria to get an Entouch Wireless replacement phone:

  1. Device Damage: You might not qualify for a free replacement if your device has physical damage, like a cracked screen or water damage. But EnTouch Wireless could offer you a discounted replacement.
  2. Account Status: Your account must be in good standing to get a replacement phone from EnTouch Wireless. If you have unpaid bills or unresolved account problems, you must sort them out before getting a replacement.
  3. Warranty Coverage: If the warranty still covers your EnTouch Wireless device, you could be entitled to a free replacement. The warranty typically applies to issues related to how the device was made or if it’s not working correctly.
  4. Device Age: Even if your warranty has ended, you might still be eligible for a replacement if your device is under two years old. However, you may have to pay for the replacement in these cases.

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How to Contact Entouch Wireless for a Phone Replacement

To contact enTouch Wireless for a phone replacement, you can call enTouch Wireless Customer Support at 866-488-8719.

You can also contact enTouch Wireless via email at [email protected].

How to Get a Smooth Phone Replacement Process From Entouch Wireless

Follow these steps to get a Smooth Phone Replacement Process From Entouch Wireless:

  1. Gather all your necessary information in advance before making the call. This includes your account number, phone number, PIN, and the details of your phone replacement request.
  2. Approach the customer service representative with politeness and respect. Remember that their primary goal is to assist you, and being courteous can go a long way.
  3. Clearly and briefly explain your issue with the phone and specify what you want enTouch Wireless to do to resolve it.
  4. Inquire about the shipping process for your new phone and the estimated delivery time. This will help you plan accordingly and avoid any unexpected delays.

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What is the Entouch Wireless Replacement Phone Price

The EnTouch Wireless replacement phone price is between $25 and $75.

FAQs on Entouch Wireless Replacement Phone

These are the frequently asked questions on Entouch Wireless Replacement Phone:

Can a Customer Get a Different Phone Model as a Replacement?

You can get a different phone model as a replacement, depending on the reason for the replacement and the availability of phones. For example, if your phone is lost or stolen, you can choose a different model from the ones available. However, if your phone is damaged under warranty, you may be limited to getting a replacement phone of the same model.

If My Entouch Phone is Damaged, Can I Use the SIM Card on Another Phone?

You can usually use the SIM card from your damaged Entouch phone in another phone. However, you should contact Entouch Customer Support to ensure the other phone is compatible with their network.

When Ordering an Entouch Wireless Replacement Phone, How Long Does It Take to Receive It?

It usually takes 3 to 5 business days to receive an Entouch Wireless replacement phone. However, shipping times may vary depending on your location and the availability of phones.

Is There a Limit to the Number of Times a Phone Can Be Replaced?

There is no limit to the number of times a phone can be replaced, but customers may be responsible for a replacement fee if the phone is lost or stolen.

Can Customers Transfer Their Existing Entouch Service to the Replacement Phone?

Customers can transfer their Entouch service to the replacement phone by contacting customer support.


enTouch Wireless Replacement Phone service provides peace of mind when your device is lost, stolen, or defective. Quick action and contacting customer service are key.

Also, knowing your responsibilities, such as existing service charges and potential fraud investigations is important. So, if you find yourself in a bind with a phone issue, enTouch Wireless is there to help, ensuring you stay connected and worry free


  • Matt Dalrick

    I'm Matt, your reliable guide to discovering free phones, tablets, laptops, phone services, grants, as well as deals and offers from service providers. My insights are drawn from active involvement in tech communities and a history of exploring cost-effective tech solutions. Through this blog, I am committed to helping you understand and access all the free help available.

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